Find reliable home care in London
We'll introduce you to a suitable carer within 48 hours
Are you a carer looking for work? Apply here
Viola is an introductory agency helping families find trusted carers for older loved ones in the comfort of their own homes. From personal care and help with daily routines to companionship, shopping and meal preparation, we introduce you to a self-employed carer who suits your loved one's needs and preferences.
Flexible care
Choose the level of support that works for you and your family, with carers available during the day, in the evenings and at weekends.
Help when you need it
We'll help you find a suitable carer within 48 hours. Finding the right support shouldn't mean waiting weeks.
Reliable support
If your regular carer is unavailable, we'll quickly introduce a suitable replacement so the support continues smoothly.
What can a carer help with?
Support is agreed around your loved one’s routine, from a couple of hours a week to daily visits.
Personal care
Washing, dressing and getting ready for the day.
Meals
Cooking, eating together and keeping the kitchen stocked.
Housework
Light cleaning, laundry, ironing and tidying up.
Shopping and errands
Groceries, the pharmacy, the post office.
Company
A chat over tea, games, reading, hobbies.
Walks and outings
Getting out safely, to the park or to appointments.
Living with dementia
Patient, familiar support that keeps the day calm.
After a hospital stay
Extra help at home while your loved one recovers.
Partner carers support everyday living. They do not carry out medical procedures.
Finding the right carer is easy with Viola
Tell us what you need.
An expert from Viola will walk you through the whole process and answer any questions you might have.
We'll introduce a suitable carer.
We'll introduce a vetted, reference-checked self-employed carer who suits your needs and schedule.
Care can begin within 48 hours.
You agree the arrangements with your chosen carer, and we stay in touch to make sure everything goes well.
Why families choose Viola
Viola is an introductory agency. You get the checks and support of an agency, with a transparent price and a carer you choose yourself.
| Feature | Viola | Traditional care agency | Hiring a carer yourself |
|---|---|---|---|
| Hourly price | £20, every day | Often higher, with weekend and bank holiday surcharges | You agree it yourself |
| Carers vetted and reference-checked | Yes | Yes | No |
| You choose your carer | Yes | Usually assigned by the agency | Yes |
| Replacement if your carer is unavailable | Yes | Yes | No |
| Invoicing and payments handled for you | Yes | Yes | No |
| Travel costs included | Yes | Varies | Varies |
| Care can start | Usually within 48 hours | Varies | Depends on your search |
Comparison of typical business models, not of any specific company.
More than 1,000 families across Europe have found care through Viola
★ 4.9 / 5 reviews- 1,000+families across Europe have found care through Viola
- 160,000+hours of care arranged
- 4countries: the UK, Ireland, the Czech Republic and Slovakia
- 4.9 / 5average review rating from families
“It was great working with Viola, Jan made all efforts to get the right person for my needs and it worked out very well. I highly recommend Viola for home help”
“Thank you for the professional approach of Viola and the caregiver. Everything went quickly and smoothly.”
“The service is provided by very helpful and pleasant people. I have never had a problem where they did not have a solution. I have also always been very satisfied.”
Hourly, live-in or overnight care?
Calculate your weekly price
The hourly rate is always £20, regardless of the day of the week, weekends or bank holidays. Travel costs are included, and there are no hidden fees or additional charges.
Calculate your overnight care
Overnight care starts from £140 per night. The carer stays awake and available all night, usually from 10pm to 8am, and other times can be agreed. It can be combined with hourly care during the day.
Live-in care prices
Prices start from £150 per day. The final rate depends on the level of support needed, and we will confirm it with you before anything is agreed.
Talk it through with a Viola expert
Choosing care for a parent is a big decision. We’ll listen, explain your options and help you work out how much support is really needed, with no obligation.
- Free, no-obligation advice
- Help choosing between hourly and live-in care
- A clear price before anything is agreed
I want to earn money by helping others
Join the Viola network of self-employed carers and find clients all across London.
How does it work?
Getting started is simple. Complete our no-obligation enquiry form online or give us a call. We’ll take the time to understand your circumstances and care needs, helping you find the right support for yourself or your loved one.
Following our initial consultation, we’ll introduce you to a suitable self-employed carer who can start supporting you at home within 48 hours. In urgent cases, it may be possible even sooner.
With our network of carefully vetted carers, we aim to offer both flexibility and continuity. If your regular carer is unavailable due to illness, planned leave or unforeseen circumstances, we’ll quickly help arrange a suitable replacement to minimise disruption.
What can a carer help with?
Everything is tailored to the individual, based on their needs, preferences and daily routine. Support for older people can include personal care, help with household tasks such as cooking, light cleaning, laundry and ironing, as well as shopping and running errands.
Just as importantly, companionship and quality social time are a key part of it. Whether it’s going for a walk, chatting over a cup of tea or enjoying favourite activities, partner carers help make everyday life more comfortable and enjoyable.
Where is Viola available?
At the moment, Viola is available in London and the surrounding areas, with plans to expand in the future. If you're unsure whether we cover your area, get in touch and we'll be happy to discuss your needs.
Are the carers qualified and trained?
All of our partner carers go through a thorough verification process. We carefully review their qualifications, training and experience, while also taking the time to understand their personality, values and motivation for providing care.
This helps us introduce you to a carer who not only has the right skills and experience but is also a good personal fit for you or your loved one.
How often and how do I pay?
Viola handles invoicing on behalf of your carer. Invoices are issued twice a month: the first covers the 1st to the 15th of the month, the second covers the 16th to the end of the month.
The invoice and payment instructions are sent to your email address. Payment is due within 5 days of the invoice being issued and can be made by bank transfer.
How much does it cost?
We keep pricing simple and transparent. The hourly rate is always £20, regardless of the day of the week, weekends or bank holidays. Travel costs are included, and there are no hidden fees or additional charges. Live-in care starts from £150 per day, and we’ll confirm the rate for your situation on request.
How quickly can care begin?
In most cases, we can introduce a suitable partner carer within 48 hours of confirming your booking, and often sooner. If you need urgent support, we recommend calling us directly.
What if the carer is not a good match?
Trust, understanding and a good personal connection are at the heart of good care. That is why we take great care in matching each family with a carer who suits their needs and preferences.
If it becomes clear that the relationship is not the right fit, we’ll introduce a different carer quickly, professionally and sensitively.
Can the agreed schedule be changed?
Yes. Care needs change over time, and your schedule can be adjusted whenever needed. We simply ask that you let us know as early as possible so a suitable carer is available.
How does the first visit work?
Before the first visit, we’ll discuss your needs, health considerations and expectations in detail, so the carer we introduce suits your circumstances.
Your carer will arrive at the agreed time, introduce themselves and talk through the daily routine, preferences and the level of support needed. The aim is for your loved one to feel comfortable, safe and at ease.
If you are arranging care for a loved one, we recommend being present during the first visit to help make the introduction smooth and reassuring for everyone.
When is care available?
Support can be arranged during the day, in the evening, overnight, at weekends, or at other times that suit your loved one's routine.
Does Viola employ the carers?
No. Viola is an introductory agency. We introduce families to self-employed partner carers and facilitate the agreement, invoicing and payments. We don’t employ carers or provide care directly. Families choose their carer and agree the care arrangements directly with them.
